The article is devoted to the study of the possibilities of automatic transcription and analysis of audio recordings of telephone conversations of sales department employees with clients. The relevance of the study is associated with the growth of the volume of voice data and the need for their rapid processing in organizations whose activities are closely related to the sale of their products or services to clients. Automatic processing of audio recordings will allow checking the quality of work of call center employees, identifying violations in the scripts of conversations with clients. The proposed software solution is based on the use of the Whisper model for speech recognition, the pyannote.audio library for speaker diarization, and the RapidFuzz library for organizing fuzzy search when analyzing strings. In the course of an experimental study conducted on the basis of the developed software solution, it was confirmed that the use of modern language models and algorithms allows achieving a high degree of automation of audio recordings processing and can be used as a preliminary control tool without the participation of a specialist. The results confirm the practical applicability of the approach used by the authors for solving quality control problems in sales departments or call centers.

Keywords: call center, audio file, speech recognition, transcription, speaker diarization, replica classification, audio recording processing, Whisper, pyannote.audio, RapidFuzz

The article discusses a software module developed by the authors for automatic generation of program code based on UML diagrams. The relevance of developing this module is due to the limitations of existing foreign code generation tools related to functionality, ease of use, support for modern technologies, as well as their unavailability in Russian Federation. The module analyzes JSON files obtained by exporting UML diagrams from the draw.io online service and converts them into code in a selected programming language (Python, C++, Java) or DDL scripts for DBMS (PostgreSQL, Oracle, MySQL). The Python language and the Jinja2 template engine were used as the main development tools. The operation of the software module is demonstrated using the example of a small project "Library Management System". During the study, a series of tests were conducted on automatic code generation based on the architectures of software information systems developed by students of the Software Engineering bachelor's degree program in the discipline "Design and Architecture of Software Systems". The test results showed that the code generated using the developed module fully complies with the original UML diagrams, including the structure of classes, relationships between them, as well as the configuration of the database and infrastructure (Docker Compose). The practical significance of the investigation is that the proposed concept of generating program code based on visual models of UML diagrams built in the popular online editor draw.io significantly simplifies the development of software information systems, and can be used for educational purposes.

Keywords: code generation, automation, python, jinja2, uml diagram, json, template engine, parsing, class diagram, database, deployment diagram